MedSource takes pride in the high level of service we provide to all of our customers. We have built our reputation by focusing on our customer’s needs and offering outstanding service and support. In fact, MedSource maintains one of the highest customer satisfaction ratings in the healthcare industry.

Equipment Delivery and Pickup

A MedSource representative will contact you to deliver your equipment to the hospital, clinic, outpatient surgery center, physician’s office or to your home. MedSource will arrange to pick up your equipment when your recovery is complete.

Equipment Instruction

Our professional staff of orthopedic technicians will provide instruction on the proper use and application of your equipment. MedSource will monitor your progress on a regular basis and answer any questions you may have about your equipment.

Custom Equipment

A MedSource representative will contact you if you require custom equipment. We will arrange a time to meet with you to take measurements to ensure the proper fit of your custom equipment.

Billing Services

MedSource is contracted with most commercial insurance companies and Medicare. MedSource works with the insurance companies to verify insurance coverage and file insurance claims. MedSource accepts assignment on claims and notifies you of your financial responsibility prior to receiving services. MedSource will appeal denials made by insurance companies and work with you to make sure affordable payment options are available when equipment is not covered.

Customer Service

MedSource customer service representatives are available to help you between the hours of 8:30 a.m. to 5:00 p.m. CST, Monday through Friday. During non business hours, our on-call staff will be able to assist you. Please call us at 888-510-5100, 24 hours, 7 days a week.

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