MedSource takes pride in the high level of service we provide to all of our customers. We have built our reputation by focusing on our customers’ needs and offering outstanding service and support. In fact, MedSource maintains one of the highest customer satisfaction ratings in the industry.
Our Stock and Bill Program provides comprehensive Orthopedic/DME inventory management and billing.
We work with physician offices, medical facilities, and surgery centers to make it easy and convenient to utilize all types of Orthopedic/DME products on site. We stock our customers’ closets with braces, walkers, and other Orthopedic/DME equipment. As the equipment is dispensed, we restock the inventory and bill insurance in a timely and efficient manner. Our Stock and Bill program is completely automated through our software at no cost to our customers.
MedSource is contracted with most commercial insurance companies and federal plans including Medicare and Medicaid. We work with insurance companies to verify insurance coverage and file insurance claims. We accept assignment on claims and notify you of your financial responsibility prior to receiving services. Additionally, we will appeal denials made by insurance companies and work with you to make sure affordable payment options are available when equipment is not covered.
Our qualified billing professionals will ensure timely verification of benefits, answer patients’ questions regarding their insurance benefits, and maintain confidentiality.
Custom fit braces are designed to support, straighten, or improve the functioning of a specific part of your body. Structural issues can lead to pain in different parts of your body including feet, knees, hip, and back. That’s why we custom fit our braces to meet each individual’s needs. Our professional certified orthotic fitters will take custom measurements to ensure your brace is comfortable and fits properly.
A MedSource representative will contact you to deliver all necessary equipment to the hospital, clinic, outpatient surgery center, physician’s office, or to your home.
Our professional staff of Orthopedic/DME technicians will provide instruction on the proper use and application of your equipment. MedSource will monitor your progress on a regular basis and address all your questions and concerns.
When your recovery is complete, MedSource will contact you to coordinate pick up of your equipment.
We ship supplies to our customers on a monthly basis. We also contact our customers to replenish their supplies, which can include products such as: electrodes, catheters, formula, compression stockings, and breast pump supplies. We keep track of all orders to ensure you receive your supplies in a timely manner.