Our Services – Patients
MedSource takes pride in the high level of service we provide to all of our customers. We have built our reputation by focusing on our customers’ needs and offering outstanding service and support. We are proud to maintain one of the highest customer satisfaction ratings in our industry.
Custom Fit Products
We offer a wide range of custom fit products including lymphedema garments, orthopedic braces, and compression sleeves. Our custom fitted products are designed to provide clinical benefit and improve patient outcomes.
- Lymphedema garments are custom fit for the arms, legs, head/neck, and chest to provide effective management of lymphedema through improved flow of lymph fluid.
- Custom fit braces are designed to help relieve pain, provide support, and improve function in different parts of the body including your knees, hip, back and feet.
- Compression sleeves are custom fit to provide compression and support for various conditions including deep vein thrombosis (DVT) and venous insufficiency, or for those who travel or stand on their feet for extended periods of time.
All of our products are custom fit to meet your needs. Our certified fitters take custom measurements to ensure your custom fitted product is comfortable and fits properly.
Patient Insurance Billing
MedSource is contracted with most commercial insurance companies and federal plans including Medicare and Medicaid. We work with insurance companies to verify insurance coverage and file insurance claims. We accept assignment on claims and notify you of your financial responsibility prior to receiving services. Additionally, we will appeal denials made by insurance companies and work with you to make sure affordable payment options are available when equipment is not covered.
Our qualified billing professionals will ensure timely verification of benefits, answer patients’ questions regarding their insurance benefits, and maintain confidentiality.
Delivery, Setup and Pickup
A MedSource representative will contact you to deliver all necessary equipment directly to you. Our certified fitters will provide instruction on the proper use and application of your equipment. After you receive your equipment, we will monitor your progress on a regular basis and address all your questions and concerns. When your recovery is complete, MedSource will contact you to coordinate pick up of your equipment.
Monthly Supply Services
We ship supplies to our customers on a monthly basis. We also contact our customers to replenish their supplies for products such as CPAP supplies, electrodes, compression therapy products, baby formula, and breast pump supplies. We keep track of all orders to ensure you receive your supplies in a timely manner.
Nationwide Shipping
We ship medical supplies directly to your home throughout the country.